Frequently Asked Questions

Pixel Plush is your go-to source for premium plush and prize products built for arcades, cranes, and entertainment venues. We combine operator-focused performance with character-driven designs players can’t resist —

helping you level up your plush game. And thats our Pixel Plush Promise wrapped in fluff and sealed with PLC!

We’re grateful for your partnership and pumped to deliver not just adorable products, but a delightful experience from start to finish. Your reputation matters to us, and we’re here to help you shine — one shipment (and one smile) at a time.

Absolutely! We offer custom plush and branded prize programs for qualifying orders. Paula Rinker can help you create characters or product lines that fit your brand or event.

You can browse our available plush and merchandise directly on our website or reach out to our team for bulk or custom orders. Once your cart is ready, simply check out online — or, if you’re an operator, contact us for special pricing and availability.

This helps our team process your order quickly and keep everything running as smooth as a claw machine on free play! 

Your discount applies to regular-priced items only.

No stacking, no double-dipping — just one discount per item.
(We know, we wish we could stack them too!)

Pixel Promise: If a special promotion or limited-time offer beats your program pricing, you’ll always get the best deal available. Because at Pixel Plush, we play fair — and fun!

We accept all major credit cards, ACH/Electronic checks and wire transfers. Wholesale customers may also qualify for terms upon approval.

To set up credit terms, simply complete and return a credit application for approval.
(Just ask your Pixel Plush Customer Care Pals — they’ll send it your way!)

Please note: even with approved terms, we do require a valid credit card on file as a backup payment method.

Sales tax applies to orders shipped to the following states:

AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SD, TN, TX, UT, VT, WA, WV, WI, WY

As our distribution continues to grow, more states may be added — we’ll be sure to keep you updated!

(And don’t worry — if you’re tax-exempt, just send your certificate to [email protected] so we can update your account.)

Absolutely! We offer custom plush and branded prize programs for qualifying orders. Paula Rinker can help you create characters or product lines that fit your brand or event.

Pixel’s the leader of the bunch — calm, confident, and always ready for a photo op. Known for keeping the team in line (and the fur spotless), Pixel’s motto is “Stay cool, stay cuddly.”
 

Fun Fact: Pixel can spot a perfect crane grab from across the arcade.

Because there’s always another game to win! Flash is fast, clever, and a little mischievous — the spark that keeps everyone on their toes.
 

Fun Fact: Flash once beat the high score on every redemption game… in one night.

Byte’s the brains of the group — tech-savvy, curious, and always tinkering with the latest gadgets (or the crane settings). Byte loves puzzles, bright lights, and a good carrot smoothie.
 

Fun Fact: Byte’s favorite arcade game is Cut the String — naturally.

Digit’s the heart of the crew — loyal, friendly, and always wagging with excitement. Digit makes sure no one ever feels left out, especially when it’s prize-time.
 

Fun Fact: Digit can fetch over 500 plush pals in under a minute… or so the legend goes.

Stuff happens — and when it does,we're on it!

If your shipment arrives with damaged, defective, or incorrect items, please let us know within 5 business days of receipt.
Be sure to include photos and your order details so our team can quickly review and make it right.

Once your return is received and inspected, we’ll issue a refund or store credit (as applicable) within 5-7 business days.
We’ll also send you a quick confirmation so you know your plush pals made it back safe and sound.

Shipping Costs: Return shipping may be the responsibility of the customer unless the item was defective, damaged or shipped in error. 

All regular orders ship from our facility in Des Moines, Iowa.

Please note: shipping times may vary for bulk and custom orders.
In some cases, custom and/or bulk orders may ship from another location. If that applies to your order, our team will communicate those details with you at the time of purchase.

Orders placed for products from our site typically process within 1–3 business days.
Transit time depends on your location and carrier, but most shipments arrive within 3–7 business days after processing.

Please note: shipping times may vary for bulk and custom orders. Specific details and estimated timelines will be provided to you at the time of your order.

For every order, you'll receive:

• Order Confirmation - for accuracy
• Shipment Notification - with tracking details
• Final Invoice - for your records

Please let us know the best email addresses to use for updates. 

Free Shipping Program

• Available for commercial address deliveries.
• No order minimums!
• Residential deliveries will incur a $5.00 per box fee (per Fedex/Ups zoning).

Signature Services

If you request "Signature Required" delivery, a flat $20.00 fee applies.

Freight Policies (Palletized Orders)

If your full pallet qualifies for free shipping to a commercial address - woohoo, it ships free! But please note: 

• Liftgate Service (for delivery without dock/forklift): $125.00
• Additional Carrier Charges may apply at delivery for:
  • Detaining drivers
  • Storage past delivery window
  • Unscheduled liftgate service
  • Residential/inside delivery

Not part of free shipping? Don't worry - our Customer Happiness Team will secure the lowest reliable freight quote for safe, speedy delivery.